Returns Policy

Returns policy:

If for any reason you are not satisfied with the product you have received or in the unlikely event that the product(s) is faulty/damaged, you may return them to us within 14 days of receipt for a refund or exchange provided that the product/s are returned in their original packaging and condition and in turn carefully packaged for return. When making a return for refund you are liable for any postage and packing fees incurred. All refunds will be processed within 14 days of our receipt of the package.

Please note original postage costs will only be refunded in the case of faulty/damaged goods after being checked by our staff. Postage will NOT be refunded if an item is returned as undesired/purchased by mistake.

If products are returned to us as undeliverable we shall attempt to contact you to re-arrange delivery. This could incur an additional postage charge. Once the products are delivered they become the customers risk and we will not be liable for any subsequent damage, loss or destruction of them. please note that missing parcels cannot have a claim made against them until 28 working days after the date of dispatch. We are unable to offer any refund or initiate a claim on missing parcels until the delivery company have deemed the parcel lost.